1. Terms of return:
Customers need to check the status of goods and can exchange/return goods at the time of delivery/receipt in the following cases:
- The goods are not of the correct type or model in the ordered order or as on the website at the time of ordering.
- Insufficient quantity, not enough sets as in the order.
-The external condition is affected such as tearing the packaging, peeling, breaking...
- Returned goods must ensure the following factors:
+ Re-entry goods must be clean, with stamps, serial, and sales invoices.
+ Liquidated and discounted goods are not allowed to apply the re-entry and renewal policies.
Disclaimer: Since products are wrapped in Y'ERA packaging, they cannot be pre-checked for shape, color, flavor, and sometimes there is a slight difference between shipments. Y'ERA will not be responsible for repayment for subjective reasons from customers such as:
+ The product color has a different color than the product used before.
+ The product has a different taste than the product used before.
+ The product has a solubility that is not completely different from the product used before.
2. Regulations on the time of notification and return of products:
- Time for notification of return: within 48 hours of receiving the product for the case of missing accessories, gifts or broken.
- Delivery time: within 14 days after receiving the product.
- Location of product exchange and return: Customers transfer products to Golden King Building, Tan Phu Ward, District 7, Ho Chi Minh City, Vietnam.
In case you have any comments/complaints related to the quality of the product, please contact Y'ERA via email contact@yeastera.com or direct message via Fanpage for quick support.
